We Ship via USPS from Carson, California. All orders placed before 12PM PST will ship same day, otherwise they will ship next day (except weekends and holidays). If there are any issues with inventory, you will be informed withing 24 hours of purchase. 

Tracking numbers will be provided for all orders. You will receive an email with this information as soon as your order is packaged and ready for pickup by USPS.

SHIPPING WITHIN THE USA & OCONUS 

FREE SHIPPING ON ORDERS OVER $50

otherwise

FLAT RATE: $3.50

INTERNATIONAL SHIPPING

International shipping cost is calculated on a per order basis. This calculation is based on a small package. Any international order that requires a larger package will require an additional payment for any additional shipping charges that occur. In the case of additional fees we will contact you first to ensure you approve the additional fee.

RETURNS POLICY

We strive to be as fair as possible in regards to returns. If you receive a defective item, we will ship you a replacement right away. We do ask that you return the faulty unit so that we can have it replaced.

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please contact us immediately concerning any of these regards. 

Opened and used items are not warrantied due to the fact that we are unable to determine  if the item was at fault or user error. Atomizer/Cartomizers only have a Dead-On-Arrival warranty. Please ensure all items are tested upon arrival. 

Starter kits have a 30 day warranty. This covers strickly the battery unit and not the accessories (ie cartridges, cartos, atties, zipper case, wall charger). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.